Partner Technical Sales Engineer
ABOUT dataPARC
At dataPARC, we don’t just make software – we make manufacturers’ lives easier by getting information to people in a way that it can quickly be used to solve problems. Improving industrial operations is what we do, and dataPARC is how we do it.
Over the past 25 years, we’ve built a reputation for delivering the most intuitive and easy-to-use manufacturing decision support system available. Our customers love us, and many have even joined our team.
We’re a forward-thinking company, always looking for employees who bring fresh perspectives and new ideas to our space. While we’re known for our expertise in industrial analytics, we’re also a team that values diversity, inclusivity, and collaboration. If you’re dedicated to making a difference in manufacturing, we want to hear from you.
dataPARC is a division of Capstone Technology, part of the BTG Group, a subsidiary of the Voith Group.
WHY JOIN US
At dataPARC, we believe in taking care of our employees. Here are just a few of the benefits of joining our team:
- Beautiful new office space near Portland, Oregon, just blocks from the Columbia River.
- Hybrid work environment with fully remote option for out-of-area employees.
- Full benefit package including medical, dental, vision, 401k, tuition assistance, paid maternity leave and more.
- Generous vacation policy.
- Welcoming, inclusive organization where everyone is valued and respected.
- Compassionate leadership team that values work/life balance.
- The opportunity to work for a respected brand in manufacturing and make a real difference in the lives of our customers.
GENERAL SUMMARY:
The Partner Technical Sales Engineer role is critical in building and growing dataPARC’s global customer base through external sales channels. Primary responsibilities include providing technical support to dataPARC’s partners (resellers and system integrators) and assisting in building and rolling out the global program. This includes the discovery, onboarding & long-term success of dataPARC partners.
RESPONSIBILITIES:
- Primary technical contact for sales channels and strategic partners, including the following
- Providing detailed technical information to sales channels during their onboarding process
- Technical product training
- Work with global teams to identify needs related to partner program
- Provide the technical expertise for key Partner Program deliverables: Examples include – training programs, case studies, value proposition collateral, etc.
- Work cross-functionally with other teams (Marketing, Engineering, Product Management, etc.) to ensure the timely completion of Partner Program deliverables.
- Technical support for marketing content geared toward partners – such as white papers, case studies, product sheets and solution sheets
- Prioritize routine work, respect the schedule of others, and be flexible in response to changing environments.
- Maintain a favourable working relationship with all other company employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
- Participate in all training offered by Capstone as relevant to the department or position
- Communicate effectively with internal and external customers, demonstrating a high level of confidentiality and respect
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Demonstrated knowledge, interest and skill in the use of OT & IT within the process industry domain, typically derived from employment or consulting
- Experience working with Time Series Historians (dataPARC, Aveva PI, Aspen IP.21, Honeywell, etc.) and creating applications or solutions based on the data
- System Administration and/or Super User experience is a plus
- Experience with dataPARC is a plus
- Requirements analysis & solution design skills
- Project management and organizational skills
- Strong time management skills
- Demonstrates excellent oral and written communication skills
- Strong attention to detail and follow through
- Ability to use appropriate independent judgment to make decisions
- Highly self-motivated and directed
REQUIRED EDUCATION/EXPERIENCE:
- BS, MS or PhD in Engineering or Software Technology
- Minimum 5 years of experience working with OT and IT software in industrial process manufacturing.
- Experience working for System Integrators or Software Vendors is a plus
- Experience working in partner support is a plus
- Experience working with process historian and data visualization software packages such as Aveva PI, AspenTech’s IP.21, Honeywell PHD, or dataPARC
Here at dataPARC, we love the challenges brought to us by both the process industry and our customers. We aim to create an atmosphere of teamwork and unyielding support from colleagues who have been with the company 7 years on average; many who have been on board over 20 years. If you join our team, we know you will enjoy the people and the challenges you encounter daily.
dataPARC software is installed in 800 sites in 40 countries around the world, helping people in plants make the best decisions for their business 24 hours a day, 7 days a week. Our business strives to make a difference in the lives of our employees and customers by contributing our time and talents to local charities and each other.
Please send your cover letter and resume to jobs@capstonetechnology.com
LINKEDIN POSTING
https://www.linkedin.com/jobs/view/3980043990
RECRUITMENT PRIVACY NOTICE
Please note, before applying to a dataPARC job posting or sending us your resume/CV, kindly refer to dataPARC/Capstone/BTG’s Recruitment Privacy Notice, which is available on our website at: https://www.btg.com/btgs-recruiment-policy/
We thank you for your interest in dataPARC; however only those candidates selected for an interview will be contacted.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.